We’re Here to Help

Thank you for taking the time to learn more about The Elms at Kingstowne. We know there are countless choices for today’s renter and so much to remember when making this very important decision, so we have provided some additional information that may be important to you. Our award-winning, customer-focused teams strive to make this process – and your time with us – as hassle-free as possible. We hope your decision will be to choose our amazing community for your next home!

What is your application fee?

The application fee is $75 per person and is a non-refundable amount. All persons over the age of 18 must complete an application for occupancy and will be a leaseholder upon approval.

Is my security deposit completely refundable?
  • Security Deposit Option 1: Starts at $750 (refundable security deposit) based upon application approval.*
  • Surety Bond Option 2: Starts at $131.25 (one-time) amount that is non-refundable.*

*Costs may vary at some communities. See leasing consultant for details.

What is your reservation fee?

A one-time payment in the amount of $400. This payment is non-refundable unless cancellation is made in writing within 24 hours of signed reservation agreement.

Do you allow pets? If so, are there any restrictions?

We welcome cats and dogs. There is a two-pet maximum per apartment, not to exceed 100 lbs combined. Some breeds are prohibited and all pets are subject to the approval of management. Pet deposits are non-refundable and monthly pet rent amounts are per pet. Specifics regarding your pet’s breed, weight, proof of rabies documentation from your veterinarian and a photo of your pet will be required prior to move-in. A non-refundable pet fee of $450 is due upon move-in along with a non-refundable pet fee bond of $87.50, totaling $537.50 pet fee per household – regardless of 1 or 2 pets. A monthly pet rent of $40 per pet will be due at the beginning of each month per pet. 

Do you accept short-term leases?

12-month leases are standard but we do offer variable lease terms as market conditions allow.

Are utility costs included in the rent?

Residents pay for electric, water, sewer and trash. Your leasing professional will be happy to provide you with the local contact numbers to set up your new accounts.

Is renter’s insurance required?

We require all residents to have a minimum of $100,000 liability coverage at all times and Legend Management Group to be included as “Additional Insured.” All approved applications pre-qualify for an A+ policy that is easy, affordable and hassle-free at eRenterPlan.com. Ask your leasing professional about our eRenterPlans or you can use the insurance company of your choice.

Can I pay my rent online?

Life is busy and time is valuable, so we aim to make our exchanges as hassle-free as possible with our resident portal. Residents and future residents have the options of paying rent online with a credit card,* auto-debit or e-check through our resident portal. Simply click the “Resident Login” link above to login or register. Rent can also be paid with a check, money order or cashier’s check.


*Processing fees will vary for credit card payments.

What are the clubhouse/fitness center/pool hours?

-Clubhouse/Leasing Office –  Monday – Friday 8-6, Saturday 10-5, Sunday CLOSED

Fitness Center – 5 am-Midnight TEMPORARILY CLOSED DUE TO COVID-19

Pool (during pool season) – 11 am-8 pm

What type of parking is available?

Parking lot parking is free and on a first come, first serve basis for residents. There is 1 parking pass sticker issued per lease holder and residents are required to register their vehicle(s) to obtain a parking pass sticker. Guests parking is also free and on a first come, first service basis. Guests must park in the designated parking areas located throughout the community. Commercial vehicle parking is permitted for $40/month. Towing is enforced.

Which company provides cable services?

Residents can contact Cox Communications for their cable, telephone and Internet needs

Which elementary, middle or high school will my child attend?

Elementary School                                          Lane Elementary School

Middle School                                                   Hayfield Secondary School

High School                                                         Hayfield High School

What are the hours of the leasing office?

Mon – Fri 8am-6pm,  Sat 10am-5pm, Sun CLOSED